Terms of Service
These Terms of Service apply to all products and services provided through the online store operated by Domiflara (hereinafter referred to as “we”).
By accessing, browsing, or placing an order on our website, you acknowledge that you have read, understood, and agreed to these Terms of Service.
Scope of Services and Applicability
We provide product listings, online ordering, payment processing, delivery arrangements, and customer support through our online store.
All transactions are conducted online only. We do not offer any form of offline sales or in-person transactions.
We reserve the right to make reasonable adjustments to website features, service processes, and related descriptions as necessary.
Account and Order Information
When placing an order or using related features, users must provide accurate, complete, and truthful information.
Any consequences arising from incorrect or incomplete information, including delivery issues or order delays, are the responsibility of the user.
Order Cancellation Policy
Orders may be cancelled within 24 hours of placement, provided the order has not entered the shipping process.
Orders that exceed 24 hours, have entered processing, or have already been shipped cannot be cancelled directly.
For eligible cancellations, we will confirm the request and issue a refund to the original payment method.
Further details regarding order cancellations can be found here:
Order Cancellation Policy
Return and Exchange Policy
Returns and exchanges are supported within 35 days from the date of delivery, subject to the condition that items remain unused, undamaged, and suitable for resale.
For exchanges, once the original item is returned and approved, a new order will be created.
Exchange orders will be processed within 1–3 business days before shipment.
Please refer to the following page for full details:
Return and Exchange Policy
Refund Policy
Refunds are processed after a successful order cancellation or once returned items are received and approved.
Refunds are issued to the original payment method and are typically processed within 1–5 business days.
Additional details are available here:
Refund Policy
Shipping Policy
Orders are generally processed within 1–3 business days after payment confirmation.
Once shipped, the estimated delivery time is 6–10 business days.
Orders with a total value of AUD 79.99 or above (including AUD 79.99) qualify for free shipping.
Orders below this amount are subject to standard shipping fees.
For more information, please see:
Shipping Policy
Inventory and Pricing
We make reasonable efforts to ensure that inventory availability and pricing information displayed on the website are accurate and up to date.
All prices shown at checkout are final.
In the event of inventory shortages, pricing errors, or other reasonable circumstances, we reserve the right to cancel affected orders and notify users accordingly.
Payments and Transaction Security
Payments are processed through secure online methods.
Users are responsible for safeguarding their payment information and completing transactions in a secure network environment.
If any suspicious or unauthorised activity is detected, users should contact us promptly.
User Responsibilities and Obligations
Users must not engage in any unlawful, improper, or disruptive activities that may interfere with website operations or harm other users.
Users are expected to respect website content and the legitimate rights of others.
Limitation of Liability
We make reasonable efforts to maintain service continuity and stability.
We are not responsible for delays or impacts caused by factors beyond reasonable control, third-party service interruptions, or technical limitations.
These Terms of Service do not affect users’ basic rights.
Disputes and Applicable Principles
Any disputes arising from the use of our website or services should first be resolved through good-faith communication.
If no resolution is reached, disputes will be handled in accordance with generally applicable principles for users located in France.
Confidentiality and Data Protection
We value the confidentiality and security of user information.
Information collected is used solely for order processing, customer support, and necessary website operations.
Reasonable administrative and technical measures are taken to protect user information in line with applicable data protection principles.
Intellectual Property and Content Use
All website content, including text, images, and page layouts, is protected.
Unauthorised copying, distribution, or use is not permitted.
Updates and Interpretation
We may update these Terms of Service from time to time based on operational needs.
Updated versions will be published on the website and take effect upon publication.
Contact Us
If you have any questions regarding these Terms of Service or our services, please contact us:
Email: support@domiflara.com
Phone: +1 (737) 825-8029
Customer Support Hours:
Monday to Friday
9:00–11:00, 13:00–18:00
(Australian Eastern Time, AEST/AEDT)