Privacy Policy
This Privacy Policy applies to how Domiflara (hereinafter referred to as “we”) collect, use, disclose, and protect personal information through our website, related services, and transactions.
We respect your privacy and are committed to handling personal information in a reasonable, secure, and transparent manner.
1. Information We Collect
When you visit or use our website, place an order, or contact us, we may collect the following types of information:
Personal identification information such as your name;
Contact details such as your email address and phone number;
Delivery information such as your shipping address;
Order-related information, including purchased items, order numbers, and transaction status;
Payment-related information (payments are processed by third-party payment service providers, and we do not store complete payment card details);
Device and usage information such as IP address, browser type, access times, and browsing records;
Information you voluntarily provide when communicating with customer support.
2. How We Collect Information
We may collect personal information in the following ways:
Information you provide when placing an order, creating an account, or using our services;
Information you provide when contacting us or communicating with customer support;
Information automatically collected through cookies or similar technologies when you visit our website.
3. How We Use Information
We use personal information only where reasonably necessary, including to:
Process and fulfill orders, including shipping, returns, exchanges, and refunds;
Send order confirmations, shipping updates, and service-related notifications;
Provide customer support and after-sales assistance;
Improve website functionality and user experience;
Maintain website and transaction security and prevent unauthorised activities;
Send promotional or informational messages where you have chosen to receive them, with the option to opt out at any time.
4. Sharing and Disclosure of Information
We do not sell or rent personal information.
We may share necessary information with third parties in the following situations:
With logistics service providers for order delivery purposes;
With payment service providers to process transactions;
With technical service providers to support website operations and maintenance;
Where reasonably necessary to protect the safety and rights of users or ourselves.
Third parties may use the information only for the purpose of providing their services and are expected to take appropriate measures to protect personal information.
5. Cookies and Similar Technologies
We may use cookies or similar technologies to:
Ensure proper website operation;
Remember user preferences;
Analyse website usage;
Enhance overall user experience.
You may manage or disable cookies through your browser settings, though doing so may affect certain website features.
6. Storage and Security of Information
We take reasonable technical and organisational measures to protect personal information from unauthorised access, misuse, alteration, or disclosure.
Personal information is retained only for as long as necessary to achieve the purposes described in this policy.
7. Your Rights
You may request to:
Access personal information we hold about you;
Correct inaccurate or incomplete information;
Request deletion of personal information within a reasonable scope.
To exercise these rights, please contact us using the details provided below.
8. Third-Party Websites
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of those websites and encourage you to review their privacy policies independently.
9. Policy Updates
We may update this Privacy Policy from time to time.
Any updates will be published on our website and take effect upon publication.
10. Contact Us
If you have any questions about this Privacy Policy or how personal information is handled, please contact us using the details below:
Address: 18915 ALLENDALE FOREST DR, RICHMOND, TX 77407, United States
Phone: +1 (737) 825-8029
Email: support@domiflara.com
Customer Support Hours:
Monday to Friday
9:00–11:00, 13:00–18:00
(Australian Eastern Time, AEST/AEDT)