FAQ

1. Where do you ship to?
We currently ship orders only to supported destinations.
Please refer to our Shipping Policy on the website for the most up-to-date information regarding available shipping locations.

2. How long does it take to ship and receive my order?
Orders are typically processed within 1–3 business days after payment is confirmed.
Once shipped, the estimated delivery time is 6–10 business days.
Actual delivery times may vary due to logistics arrangements or factors beyond our control.

3. How do I request a return or refund?
If you wish to request a return or refund, please contact our customer support within the applicable timeframe after receiving your order.
If the request meets the relevant policy conditions, we will assist you with the return, exchange, or refund process.
For detailed rules, please refer to our Return and Exchange Policy and Refund Policy.

4. What payment methods do you accept? Is payment secure?
We accept several common credit card payment methods, including American Express, JCB, Mastercard, and VISA.
Payments are processed using secure measures, and we do not store complete card details.