Refund Policy
This Refund Policy applies to all products sold through Domiflara (hereinafter referred to as “we”) via our website.
1. Scope of Refunds
Customers may request a refund in accordance with this policy and our Return and Exchange Policy.
Refunds generally apply in the following situations:
Orders that are successfully cancelled under eligible conditions;
Products that have been returned and confirmed to meet the return requirements;
Other situations where a refund is approved by us.
2. Refund Eligibility
Products requested for a refund must meet the following basic conditions:
The product has been returned as required and inspected;
The product remains unused, unwashed, and undamaged;
All original packaging, accessories, and included items are returned;
The product remains suitable for resale.
If the product does not meet the above conditions, we reserve the right to refuse the refund request.
3. Refund Process
The refund process generally includes the following steps:
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The customer submits a refund request in accordance with the Return and Exchange Policy;
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The product is returned using the return method provided by us;
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We receive and inspect the returned product;
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Once the refund conditions are confirmed, the refund process is initiated.
4. Refund Method and Timeframe
Refunds will be issued to the original payment method used at checkout.
Once the refund eligibility is confirmed, refunds are typically processed within 1–5 business days.
The actual time for the refund to appear in your account may vary depending on the processing time of your bank or payment service provider.
5. Shipping and Related Costs
Where the refund request complies with this policy and the Return and Exchange Policy, the return shipping costs related to the refund will be covered by us.
Customers are not required to pay additional return shipping fees for eligible refunds.
6. Non-Refundable Situations
Refund requests may not be accepted in the following situations:
The product does not meet the return or refund conditions;
The product shows clear signs of use or customer-caused damage;
The refund request is submitted after the applicable return or refund period;
The product is no longer suitable for resale due to customer-related reasons.
7. Refunds for Shipped Orders
If an order has already been shipped, the customer must apply for a return after receiving the product in accordance with the Return and Exchange Policy.
Once the product is returned and confirmed to meet the conditions, the refund will be processed in accordance with this Refund Policy.
8. Policy Updates
We may update this Refund Policy from time to time based on operational needs.
Any updates will be published on the website and take effect upon publication.
9. Contact Us
If you have any questions regarding this Refund Policy or the status of your refund, please contact us using the details below:
Address: 18915 ALLENDALE FOREST DR, RICHMOND, TX 77407, United States
Phone: +1 (737) 825-8029
Email: support@domiflara.com
Customer Support Hours:
Monday to Friday
9:00–11:00, 13:00–18:00
(Australian Eastern Time, AEST/AEDT)